Passing the selfie check at spinbit is mainly about sending a clear, genuine image that matches your account details and identity document. The review may form part of a wider verification process before you withdraw, particularly if your account activity needs extra checks. This guide explains how to prepare, what can cause delays, and how to protect your account while completing the process. For another New Zealand online resource, visit https://www.thebrickhouse.co.nz/.
The selfie check helps connect the person using the account with the identity document submitted during verification. It is not simply a photo-quality test. spinbit’s published verification information says identity checks can involve an original colour photo of a passport, government identity card or driving licence. New Zealand drivers must provide both sides of the licence when it is used as proof of identity.
Your registered name, date of birth and address should be accurate and consistent across your account and documents. Registration requires identity and contact details, and the terms allow only one personal account with payment methods held in the same person’s name. A mismatch can lead to follow-up questions even when the selfie itself is clear.
A good selfie is easier to review when your face is evenly lit and unobstructed. Choose a quiet place with light in front of you rather than behind you. Avoid strong shadows, coloured lighting, glare and a busy background. Clean your phone camera lens first, since fingerprints can make an otherwise sharp image look blurred.
Remove sunglasses, hats and anything that covers your facial features. Keep hair away from your eyes and do not use filters, beauty effects or altered images. If you normally wear glasses, removing them may prevent reflection, provided you can comfortably see the screen. Hold the camera at eye level and keep a neutral, natural expression unless the instructions request a particular pose.
The selfie usually works alongside identity evidence, so choosing the right document matters. spinbit’s guidance requires a colour image of an accepted document with the personal details, expiry date and all corners visible. Do not crop the document or cover information. The document must be readable without forcing the reviewer to guess at blurred characters.
Place the document flat and photograph it in good light. Watch for reflections from plastic cards and make sure no finger covers a name, number or date. Screenshots, scans and photocopies are not accepted for the identity and address evidence described by spinbit. Use a current document where possible, and check that its expiry date has not passed.
Use the verification route inside your account rather than sending identity material through an unverified message or social-media account. The operator says verification uploads are handled through My Account or its verification area. It also states that access to verification material is restricted to its compliance team and that information is encrypted in transit and storage.
Never share your password, one-time security code or full card details with a person claiming to help. The selfie should show your face, not extra private information from unrelated documents. If a request seems unusual, stop and contact the advertised support channel. Live chat and email support are listed as available around the clock, but support should not need your password.
A clear selfie does not guarantee instant approval. spinbit says it may request a telephone check, address evidence or proof that a payment method belongs to you. Reviews can also expand when activity appears unusual or when anti-money-laundering checks apply. This is why a withdrawal may remain pending after the first upload.
Address documents should show your full name, address and issue date. Payment checks may ask for evidence relating to methods used during the previous six months. A card image may need to show the first six and last four digits, name and expiry while sensitive middle digits are hidden. Follow the exact instructions for each document type.
Read the rejection message carefully before uploading the same image again. Retake the photo in brighter, even light, clean the lens and remove anything hiding your face. Check that your document is complete, readable and consistent with the details on your account. Repeated failed attempts can create more delay, so correct the likely problem first.
If the reason is unclear, contact support and ask which part of the verification needs replacing. Keep the response factual and avoid opening a second account to bypass the check. spinbit’s terms describe one personal account as the standard rule. A support request is safer than submitting conflicting information or changing details without evidence.
The simplest approach is careful preparation: use your own device, provide a natural and unedited selfie, submit a complete colour identity document, and keep your account and payment details consistent. Treat the process as a security check rather than a hurdle to rush. If extra evidence is requested, respond with the exact document and information required.
These answers cover common practical points that may arise while completing identity verification in New Zealand.
Yes, browser-based access is described for desktop and mobile devices. A phone can be suitable because it usually has a front camera, but use a stable connection, clean lens and well-lit room. If the verification page does not work correctly, try an updated browser or another supported device.
A telephone check can provide an additional way to confirm account ownership or clarify information. It does not necessarily mean something is wrong. Make sure the contact number on your account is current, and use the official support or verification route rather than responding to an unexpected request for sensitive login information.
No. Identity approval is only one part of a withdrawal review. spinbit states that withdrawals are usually processed within one hour, while large or suspicious transactions may need up to 24 hours for review. The payment provider’s delivery time is separate and may take longer.
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